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2013 Hotel Technology Forum
Bill Martin 2013 HTF SpeakerBill Martin
Chief Information Officer
Royal Caribbean Cruises Ltd.

Bill Martin is the Chief Information Officer for Royal Caribbean Cruises, Ltd. He is responsible for information technology covering both the shoreside business systems as well as the innovative guest systems onboard the ships. Royal Caribbean Cruises Ltd. includes Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises, Pullmantur (Spain), and Croisieres De France cruise brands. The company operates 40 modern vessels worldwide with a guest capacity of more than 94,500.

Royal Caribbean's technology department delivers industry-leading solutions for both guests and travel agents, providing access to state-of-the-art business solutions and engaging on-board guest technology. In 2010, the company received the top rating from InformationWeek magazine for the best innovation in the category of “Customer Intimacy”. This was followed in 2011 with a “Visionary” award from Hospitality Technology, and in 2012 with the #1 ranking from InformationWeek for the Hospitality & Travel category. Bill was also voted by CIO peers in the CIO Leadership Network as a “Top Ten Breakaway Leader” for 2011.

A 28-year cruise industry veteran, Bill has held various executive and management positions in operations, decision support and revenue management. Bill has a degree in business administration and is happily married with four children.

Bill is also the chairman of the board of directors for His House Children’s Home of Miami, a nonprofit agency that provides foster and residential care for children in need.