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2013 Hotel Technology Forum
FULL AGENDA
 
 
Wednesday, April 17, 2013 / ARRIVAL DAY
10:00a - 7:30p Registration Open
12:30 - 5:30p Golf
7:00 - 8:00p Welcome Cocktail Reception
Evening Sponsor Activities / Dinners
 
Thursday, April 18, 2013 / FIRST DAY OF SESSIONS
8:00a - 7:30p Registration Open
8:00 - 8:45a Networking Breakfast
8:45 - 9:00a Opening Comments
* Lenore O'Meara, Publisher, Hospitality Technology
* Honorary Chairperson: John Bollen, Senior Vice President & Chief Digital Officer, MGM Resorts International
9:00 - 9:50a Opening Keynote Address
Rethink the Future: Identify & Engage Tomorrow's Travelers

Keynote Speaker: Jim Carroll, Author; Innovation & Trends Expert

As one of the world’s leading international futurists, trends & innovation experts, Jim Carroll spends his time covering leading-edge trends across dozens of industries. In this keynote session, he puts the spotlight on the lodging industry to help an audience of senior hotel technology executives see beyond the current haze of mobility, social media and consumer expectations, to get a clearer picture of the “Guest of the Future.” Carroll will help his audience prepare for the next phase of innovation at their organizations. When the dust settles on the mobile and social media boom, what will your guests look like, and how can you engage them to stay at your property? What are the must-have hotel initiatives you may not have considered, that will be critical to engaging tomorrow’s travelers? Carroll answers these questions and more in HTF’s must-see keynote.
9:50 - 10:10a Editorial Welcome Remarks & 2013 Visionary Awards
Abigail Lorden, Editor-in-Chief, Hospitality Technology
10:10 - 11:00a General Session #1
Addressing the In-Room Tech Revolution

Moderator:  Ted Horner, Managing Director, E Horner & Associates Pty Ltd.

Panelists:
1) Rod Mano, Director, Guest Technology, Wyndham Worldwide
2) Neil Schubert, Vice President of IT Strategy, Marriott International Inc.
3) Richard Tudgay, Vice President, Technology, Omni Hotels

Consumer demand for sophisticated in-room technology and connectivity continues to be a top challenge for hotel executives. In this panel, executives will discuss how they're meeting rising guest expectations and industry pressures. Topics will include strategies for future-proofing the room, next-gen expectations, the role of consumer devices, recouping lost revenue, providing connectivity, learning from trends in international markets, and more.
11:00 - 11:40a Networking Coffee Break
11:40a - 12:30p General Session #2
IT Exec’s Primer for Prepping and Managing Sweeping Industry Change

Speaker: Daniel Kornick, Sr. Vice President & CIO, Wyndham Hotel Group

The lodging industry and its guests are rapidly changing, and technology is playing a significant role in the process. In this session, Daniel Kornick, Sr. VP and CIO for Wyndham Hotel Group, provides an overview of where the hotel industry is headed and shares his thoughts on critical success factors for the impending technology-business transformation. Kornick will share his six steps for change management and offer technology predictions, including the new operating model for CRS and PMS systems, and guestroom investments that may be ill-informed.
12:35 - 2:00p Networking Luncheon with Topic Tables
2:00 - 2:50p General Session #3
The 2013 Lodging Technology Study

Speakers:
1) Abigail Lorden, Editor-in-Chief, Hospitalilty Technology
2) Gaurav Pant, Research Director, EKN

In one of the most highly anticipated sessions during the Forum, Hospitality Technology presents the results of the 2013 Lodging Technology Study. This benchmark study dives deep into hotel tech budgets, drivers for new investments, top challenges, PCI compliance efforts, and specific areas of IT innovation, including property management, social media, cloud computing, in-room technology, and much more.
2:50 - 2:55p Honorary Chairperson Commentary: John Bollen, Senior Vice President & Chief Digital Officer, MGM Resorts International
3:00 - 4:30p Closed-Door Workshops (Open to Hotel Operators Only)

These concurrent sessions provide lodging executives with a platform to discuss, in smaller groups, a variety of modern business challenges and solutions in a roundtable setting. The workshops are led by host/moderators who will help drive discussion.


Closed-Door Workshop #1
(Hotel Operators Only)
Staying Relevant: IT Leadership Strategies for a Rapidly Changing Industry

Facilitators:
1) Ken Barnes, Vice President of IT, White Lodging Services
2) Todd Wood, Vice President Technology, The Americas and Global Applications, Mandarin Oriental Hotel Group

Technology is rapidly changing, and IT leaders must adapt along with it to remain valuable to their organizations. IT leaders are tasked not only the more traditional goals of increasing profitability and efficiency, but they’re also given objectives in customer engagement, sustainability, corporate culture, and beyond. This workshop offers an interactive platform for IT leaders to discuss the future of their industry, and their changing roles as decision makers. IT leaders have long talked about the need to fully integrate technology into the corporate structure, but ask yourself: do you drive the direction of the company, or do you respond the objectives of your peers in operations, marketing and finance? A variety of topics will be addressed in small-format, round-table discussions, including: being a true leader for your team and organization; attracting and cultivating a talented team; the decision to outsource; the role of technology departments in influencing corporate culture and design; harvesting knowledge and creating collaborative environments; working within and across other departments, and more.


Closed-Door Workshop #2 (Hotel Operators Only)
Hosted Hotels: Technologies in the Cloud

Facilitators:
1) John Burns, President, Hospitality Technology Consulting
2) Jeff Linden, Sr. Vice President & CIO, Red Roof Inns Inc.

This workshop offers attendees a platform to discuss cloud-based technology and business initiatives for the hotel industry. Topics covered will include: property management, customer relations management, the benefits of cutting back on IT infrastructure, maintenance and licensing costs and potential pitfalls including data security.
3:00 - 4:30p All Access Workshop (Open to All Attendees)
"Game Changing" Revenue Opportunities for the Hospitality Space

Facilitators:
1) Jay Rein, Practice Leader, Travel & Hospitality, Cognizant Business Consulting
2) Richard Wagner, Director, Emerging Technologies, Marriott International

As the hospitality industry continues its recovery from the global financial crisis of the past five years, it must evolve to create consumer-demanded offerings while at the same time creating incremental and sustainable value for itself. The hotel business is no longer (just) the sale of a room night. And ancillary offerings like on-demand movies, Internet, and complementary lounge access & meals are quickly devolving from value-added to table stakes. So what's next? How will you respond to consumer's insatiable demand for value? How will you challenge current paradigms? And how will you differentiate yourself from your competition? Join HTF Title Sponsor Cognizant for an interactive session that will present technology trends and activities occurring in the world around us; and challenge your thinking of "what's next" beyond today's hospitality industry offering. 
4:30 - 5:30p Editorial Advisory Board Meeting
5:30 - 6:30p Cocktail Reception
9:00p - Midnight Samsung-sponsored party at HYDE at the Bellagio
 
Friday, April 19, 2013 / CLOSING DAY
8:00a - 12:15p Registration Open
8:00 - 8:45a Continental Breakfast / Exhibit Hall
8:45 - 8:50a Day Two Opening Comments
Honorary Chairperson: John Bollen, Senior Vice President & Chief Digital Officer, MGM Resorts International
8:50 - 9:40a Day Two Keynote
CIOs, Don't Become Obsolete! Instead Learn to Broker, Integrate & Orchestrate

Keynote Speaker: Mike Blake, CIO, Commune Hotels & Resorts

CIOs have long ascribed to the Plan/Build/Run strategy of IT operations, but this structure is becoming increasingly outdated, and if CIOs aren't careful, they'll go out with it. In the new model of technology operations -- Broker/Integrate/
Orchestrate -- running an IT department is more about business savvy than technology expertise. In this keynote address, Commune Hotels & Resorts CIO Mike Blake explains what this new operating model looks like in a hotel organization, and what IT executives need to know to make the transition. Blake will talk about why to buy versus build, how cloud solutions can fuel change for your organization, and he'll address key points in choosing and negotiating with your technology vendors. Oh, and he'll explain why your IT skills aren't even relevant anymore.
9:40 - 9:50a Editorial Comments & Audience Polling
Abigail Lorden, Editor-in-Chief, Hospitality Technology
9:50 - 10:40a General Session #4
Prepping for the Next Phase of Payment Security

Speaker: Wibecke Vinke, Vice President of IT & Senior Consultant, Kilian & Partner Sarl

Between the upcoming migration to EMV and buzz around mobile payments, hotels are closely monitoring when and how they’ll need to enhance payment and security infrastructures. Coupled with the escalating amount of consumer information that hotels collect for loyalty accounts, and the lodging industry has a laser focus on security. This session welcomes Wibecke Vinke, VP of IT & Senior Consultant, Kilian & Partner Sarl, who brings years of operational and management experience in international lodging markets. Vinke will share insights that will help hotels prepare for changes in payments and security. She’ll cover the European standard for Chip and PIN technology and what it means from an interface level, as well as how to work with vendors to prepare for mobile wallet. Vinke will also address greater data protection trends to help hotels identify and protect vulnerabilities in the way they collect and store consumer data, including information from social platforms and more.
10:40 - 11:20a Networking Coffee Break
11:20a - 12:10p 
 
General Session #5
The SoMoLo Solution for Next-Gen Hotels

Moderator: Jon Inge, President, Jon Inge & Associates

Panelists:
1) Bernard Gay, Sr. Vice President & CIO, Kerzner International
2) Bill Martin, Vice President & CIO, Royal Caribbean Cruises Ltd.
3) Lou Ragg, Vice President of Internet Operations & Marketing, MGM Resorts International

The convergence of marketing and digital technology has created a vast and complex opportunity for hotels to interact with guests. In this session, execs from technology and marketing backgrounds discuss what’s next for SoMoLo (social/mobile/local), and share innovative ideas based on their companies’ explorations in the field. Topics may include: the next generation of mobile-enabled communication; what’s next for mobile apps; guest- and employee-facing mobile innovations, social CRM, and more.
12:10 - 12:15p Forum Closing Comments
Lenore O'Meara, Publisher, Hospitality Technology