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2012 Multi-Unit Restaurant Technology Conference
Melissa Fletcher
Operatiosn Services Manager
Cafe Rio Inc.

Melissa Fletcher is the Operations Services Manager for Cafe Rio Mexican Grill (www.caferio.com). Cafe Rio is a nearly 50 unit fast casual chain currently rated #1 in Customer Satisfaction by Sandelman & Associates.

As Operations Services Manager, Melissa plays a lead role in managing and administering data systems and restaurant level reporting. She works closely with operators training on food cost, food quality, labor management, and inventory management. She plays a critical role in bridging Operations, IT and Purchasing; ensuring systems are working, data is accurate, and cost savings are maximized.

Prior to Cafe Rio, Melissa worked as an Account Manager at Mirus Restaurant Solutions. At Mirus, she worked with a wide range of restaurant companies servicing their Business Intelligence reporting and integrations. Melissa has also previously worked with Landry’s Restaurants and Quiznos Subs.