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2012 Multi-Unit Restaurant Technology Conference
James Lux
Vice President of Information Technology
Boloco

James D. Lux is a business executive with a professional focus on information technology and personal passion for leadership and coaching. Jim has spent the past 15 years as a senior executive driving business change through technology, while assembling and developing exceptional, high-performance teams.

Jim’s professional career began in non-IT positions, including cook, server, bartender and manager, in the restaurant industry in the Western New York area. Upon completing college at SUNY Buffalo, he accepted a position with Micros Systems in Boston as a systems integrator and was ultimately promoted to operations manager of the New England Region. It was in this role that Jim first realized the personal reward of developing people and creating committed, high-functioning teams; in addition to the organizational success and industry recognition.

Just after Y2K, Jim was recruited by New England Restaurant Company to drive the consolidation of systems and develop a capable IT team for the Chili’s franchisee and their recent Bertucci’s acquisition. He quickly recruited a top-notch, award winning team of technology professionals and set forth on a five-year plan to make the company a technology leader in the industry. Two years into the plan, the company sold off its Chili’s restaurants to focus exclusively on the Bertucci’s concept; at that time, Jim began to hone his skills as an executive, while continuing to coach and develop his team.

With his goals fulfilled and Bertucci’s in a leadership position with technology, Jim looked to Unidine Corporation for his next challenge. When moving to Unidine in late 2006, Jim was tasked with creating a team to manage a previously outsourced IT function while managing several acquisitions. He took his enthusiasm for technology leadership to Unidine where he again assembled a committed and hard-working team who transformed Unidine’s technology into a fine-tuned, tightly-integrated, industry-leading infrastructure.

Once he had completed his MS at Northeastern University in 2006, Jim decided to pursue a life-long dream and began teaching part-time in the evening with the leadership program at the College of Professional Studies at Northeastern University. He strives to offer some of his experiences to students at Northeastern hoping to help them with their business and personal success. In addition to teaching at Northeastern, Jim holds the volunteer position on the Executive Board for Northeastern’s Sigma Epsilon Rho Honor Society.

In 2010, Jim was asked by Northeastern University to teach strategic leadership for a semester at Swinburne University in Melbourne, Australia. This once-in-a-lifetime academic experience served to broaden Jim’s perspective and provided him with the opportunity to function in a challenging international setting.

After returning to the U.S., Jim spent some time consulting in the hospitality industry until joining Boloco on a part-time, project-specific basis in early 2011. The success of the projects along with the company’s strategic growth plans led Boloco to bring Jim on full time. He hopes to leverage his extensive industry experience while working with the innovative team to create a technology platform unlike any other in the industry.

Jim’s educational background includes a BS in Business and an MBA from the State University of New York at Buffalo as well as an MS in Leadership from Northeastern University in addition to European studies at the Advanced School of Commerce in Tours, France. Jim will begin his pursuit of a Doctorate in Law and Policy in the summer of 2012.

Jim also coaches hockey for Lincoln-Sudbury Regional High School and plays hockey in a men’s league in Marlborough, MA. He lives in Sudbury, MA with his wife Laura.