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2012 Hotel Technology Forum
Wednesday, April 18, 2012 / ARRIVAL DAY
10:00 am - 7:30 pm Registration Open
12:30 - 5:30 pm Golf
7:00 - 8:00 pm Welcome Cocktail Reception
Evening Sponsor Activities / Dinners
Thursday, April 19, 2012 / FIRST DAY OF SESSIONS
8:00 am - 7:30 pm Registration Open
8:00 - 8:45 am Networking Breakfast
8:45 - 9:00 am Opening Comments
* Lenore O'Meara, Publisher, Hospitality Technology
* Katrina Lane, Senior Vice President & CTO, Caesars Entertainment Corporation / Honorary Chairperson
9:00 - 9:50 am Opening Keynote Address

The Art of Negotiation: Expectation Impacts Outcome

Keynote Speaker: Bill Garcia, Managing Partner, TableForce LLC

In this session you will first be taken through a brief discussion of how you can effectively increase your ability to negotiate within your personal life -- immediately saving you time and money. From there you'll learn some very effective planning and at-the-table techniques that will help you achieve more in any discussion with vendors and/or customers (negotiation) without ever damaging relationships. Session leader Bill Garcia is a highly sought after contract negotiator and negotiation trainer who has lived worldwide and worked in more than 40 countries.
9:50 - 10:10 am Editorial Welcome Remarks & 2012 Visionary Awards

Abigail Lorden, Editor-in-Chief,
Hospitality Technology
10:10 - 11:00 am General Session #1

Best Practices for Mobile & Social Success

Moderator: Katrina Lane, Senior Vice President & CTO, Caesars Entertainment Corporation

1) Michael J. Bennett, Vice President, E-Commerce & Communications, White Lodging Services Corp.
2) Alan Genin, Director of Revenue Management, Great Wolf Resorts
3) Rik Reitmaier, Sr. Vice President & Chief Information Officer, Gaylord Entertainment Inc.

Hoteliers are responding to rapidly evolving mobile and social media tools. This session puts leading hotel executives on a panel to share best practices: what makes for a good mobile website; what should an app do vs. mobile web; how can mobile and social tools be used for guest services before, during and after the stay; integration and platform insights; and more.
11:00 - 11:40 am Networking Coffee Break
11:40 am - 12:30 pm General Session #2

Cloud Computing: Solving Today's Challenges

Speaker: John Edwards, Director of Information Technology, Dolce Hotels & Resorts

Cloud computing may enable hoteliers to do less with more, but it is not without its challenges. This session will discuss best practices for cloud in hotels; will discuss the best apps to migrate off property; solutions for overcoming cloud computing fears (such as security, network limitations and latency); and more.
12:35 - 2:00 pm Networking Luncheon with Topic Tables
2:00 - 2:50 pm General Session #3

The 2012 Lodging Technology Study

1) Abigail Lorden, Editor-in-Chief, Hospitality Technology
2) Mehmet Erdem, Professor of Hospitality IT, University of Nevada, Las Vegas

A must-attend session at the Forum, Hospitality Technology and UNLV present the results of the 2012 Lodging Technology Study. This benchmark study dives deep into hotel tech budgets, drivers for new investments, top challenges, PCI compliance efforts, and specific areas of IT innovation, including property management, social media, cloud computing, in-room technology, and much more.
3:00 - 4:15 pm Concurrent Roundtable Workshops (3)

These sessions give lodging executives a platform to discuss, in smaller groups, pressing business challenges and solutions in a roundtable setting. Offered concurrently, the workshops are led by host/moderators who will help drive discussion.

Workshop #1: Sustainability

1) Erich Hoefer, Vice President of Corporate Development & Innovation, Choice Hotels International
2) Paul Snyder, Vice President of Corporate Responsibility / Sustainability, InterContinental Hotels Group

This workshop offers attendees a platform to discuss sustainable technology and business initiatives in hotels. Topics cover energy management, waste consumption, in-room technology, and more.

Workshop #2:
Next-Gen IT in Hotels

1) John Burns, CHA, ISHC, President, Hospitality Technology Consulting
2) Darrin Pinkham, Vice President of Information Technology, Benchmark Hospitality International

This workshop covers a variety of burgeoning technologies in hotels, including how RFID might be put to greater use, how technology can be tapped to reduce loss prevention, applications for smart digital signage with facial recognition, next-gen televisions, and more.

Workshop #3:
Business Intelligence

1) James Bina, Director of Information Technology, Rosen Hotels & Resorts Inc.
2) Karen Galler, Director, Information Technology Hotel Systems, Americas, Carlson Rezidor Hotel Group

This workshop offers attendees a platform to discuss a variety of challenges and opportunities related to business intelligence, including mobile device and CRM integration, and back-of-house applications.
6:00 - 7:30 pm Cocktail Reception
7:30 - 9:00 pm Cognizant Visionary Awards Dinner
Friday, April 20, 2012 / CLOSING DAY
8:00 am - 12:15 pm Registration Open
8:00 - 8:45 am * Continental Breakfast / Exhibit Hall
* Editorial Advisory Board Breakfast (private)
8:45 - 8:50 am Day Two Opening Comments from Honorary Chairperson
Katrina Lane, Senior Vice President & CTO, Caesars Entertainment Corporation
8:50 - 9:40 am Day Two Keynote

Management Excellence for IT Leaders

Keynote Speaker:
Bruce Hoffmeister, Global CIO, Marriott International

A good technology department goes beyond having the right IT systems in place; it’s also about having the right leadership, structure and team members. This keynote session digs deep into many of the issues facing IT leaders and offers insight for creating departmental excellence, particularly as marketing and IT departments require increased inter-dependence. Included: recruiting and retaining the right IT executives; fostering cross-departmental collaboration; managing and prioritizing the constant influx of demands on IT staff in an environment of reduced spending; determining when to develop and when to outsource, and more.
9:40 - 9:50 am Editorial Comments & Audience Polling

Abigail Lorden, Editor-in-Chief,
Hospitality Technology
9:50 - 10:40 am General Session #4

Fighting the Security War

Moderator: Mark McBeth, Vice President IT, North America, Starwood Hotels & Resorts Worldwide

1) Scott Dueweke, Sr. Associate, Virtual Identity Management, Booz | Allen | Hamilton
2) J. Joseph Finizio, President & CEO, RSPA - Retail Solutions Providers Association
3) Shamla Naidoo, Vice President - CISO, Information Risk and Security, Starwood Hotels & Resorts Worldwide

Every organization with a network is at risk, as cyber criminals attack everything from governments to private businesses. Protecting the network and sensitive data goes beyond PCI compliance. This session discusses strategies and solutions for holistic security, plus a plan for long-term, ongoing compliance. Also included, updates on what a variety of industry associations are doing to push for a payment technology overhaul.
10:40 - 11:20 am Networking Coffee Break
11:20 am - 12:10 pm 
General Session #5

Tackling the Guestroom's Biggest Challenges

Moderator: Scot Campbell, Vice President & CIO, Pinnacle Entertainment Inc.

1) Randy Dearborn, Vice President, Multimedia & Guest Technology, MGM Resorts
2) Monika Nerger, CIO, Mandarin Oriental Hotel Group
3) Kris Singleton, CIO, The Cosmopolitan of Las Vegas

This session puts together a panel of visionary thinkers to help problem-solve and strategize their way through some of the guest rooms’ biggest challenges. Panelists will present arguments, counter-arguments and debate for full audience participation around these core topics:
  • HSIA & Bandwidth: Can we arrive at an industry standard; managing costs and loads
  • Televisions: What should they deliver and how do we get there; cost challenges; IP TV
  • Lost Revenue: Where are there opportunities to recoup revenue
12:10 pm Forum Closing Comments

Lenore O'Meara, Publisher,
Hospitality Technology
12:15 pm 2012 Hotel Technology Forum Concludes