Professor, School of Hotel Administration 

Rohit Verma is a Professor of Service Operations Management at the School of Hotel Administration, and the Executive Director for the Center for Hospitality Research (CHR). His research interests include new product/service design, quality management and process improvement, and operations/marketing interrelated issues. He has published over 50 articles in prestigious business journals such as California Management Review, the Cornell Hospitality Quarterly, Decision Sciences, Journal of Operations Management, Journal of Product Innovation Management, Journal of Service Research, MIT Sloan Management Review, Production and Operations Management, and other journals. His research has been supported by numerous well-respected organizations around the world, and he has received several awards including the "Skinner Award For Early Career Research Accomplishments" from the Production and Operations Management Society; "Spirit of Inquiry Award" the highest honor for scholarly activities within DePaul University; "Teaching Innovation Award" DePaul University; and "Doctoral faculty Teaching Award" University of Utah. He serves as the academic editor of the CHR's Cornell Hospitality Quarterly; associate editor of Journal of Operations Management, Decision Sciences; senior editor of Production and Operations Management; and editorial board member of Journal of Service Research.