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2010 Hotel Technology Forum

Wednesday, April 21, 2010 / Arrival Day
10:00 am - 7:30 pm Registration Open
12:30 am - 5:30 pm Golf at Desert Pines Golf Course
7:00 - 8:00 pm Welcome Cocktail Reception
Evening Sponsor Activities / Dinners
Thursday, April 22, 2010 / First Day of Sessions
8:00 am - 7:30 pm Registration
8:00 - 8:45 am NETWORKING BREAKFAST/ Exhibit Hall
8:45 - 9:10 am


  • Publisher Opening Remarks, Lenore O'Meara, Publisher, Hospitality Technology
  • Honorary Chairperson Remarks, Scot Campbell, Sr. Vice President & CIO, MGM Mirage Inc.
  • Presentation of 2009 Hotel Visionary Awards, Abigail A. Lorden, Editor-in-Chief, Hospitality Technology
9:10 - 10:00 am
"Technology for Growth & Profitability: The Hilton Transformation"
Speaker: Robert Webb, Chief Information Officer, Hilton Worldwide
Following the landmark acquisition by Blackstone in 2007, Hilton Worldwide has been undergoing a global transformation that embodies the spirit of "Leveraging Technology for Growth and Profitability." Using technology to enable the needs of an expanding global enterprise, the company is leveraging the unique core competencies of several external partners, simplifying systems, and creating a revised business model to rapidly migrate its technology function. In this compelling keynote address, CIO for Hilton Worldwide Robert Webb will share how sourcing certain elements of Hilton's IT infrastructure -- including data centers, networking, and maintenance -- while simultaneously reinvesting internally in other areas -- including its online, in-room and loyalty experiences -- is not only strengthening the company's global operations, but also generating substantial savings and empowering growth across the Hilton portfolio.
10:05 am - 10:55 pm
"How to Achieve System Centralization via Virtual & Hosted Apps"
Speaker: Vivek Shaiva, Chief Information Officer, La Quinta Inns and Suites
Want to save resources and boost stability? Get centralized, and don't be afraid to outsource along the way. In this session, the CIO from La Quinta offers a road map for centralizing IT systems, and the critical role that virtual and cloud applications can play in the process. His session will cover La Quinta's winning strategy for centralizing its PMS and PBX systems, as well as how the company is leveraging an internal cloud to cost effectively deliver data and voice services for its properties. Plus, get insights into real-world solutions for hosted computing power and Software-as-a-Service implementations.
10:55 - 11:35 pm NETWORKING COFFEE BREAK/ Exhibit Hall 
11:35 - 12:25 pm
"In-Room Technology at CityCenter: Controlling & Integrating Profitable Systems"
Moderator: Scot Campbell, Sr. Vice President & CIO, MGM Mirage Inc.
  • Monika Nerger, Vice President of Technology, The Americas, Mandarin Oriental Hotel Group
  • David Heckaman, Vice President, Technology & Development, Mandarin Oriental Hotel Group
  • John Bollen, VP of IT Strategy and Business Engagement, CityCenter
This compelling panel discussion brings together several key technology executives from the groundbreaking CityCenter project. Together, they will sift through the hype of in-room technology to discuss both the proven and next-gen systems that are yielding revenue for the properties. In addition, the panel will discuss how to integrate and control in-room technology in a guest-friendly interface.
12:25 - 1:55 pm

NETWORKING LUNCHEON with Topic Tables/ Exhibit Hall

1:55 - 3:00 pm
"Ubertrends: Socially Engaging the New Era Guest"
Speaker: Michael Tchong, Founder & Trend Analyst, Ubercool

Join innovation crusader and trend analyst Michael Tchong for a spellbinding tour of the consumer and business landscape, as he outlines several "Ubertrends" that lodging industry executives must know to fully engage with their guests. What are the major consumer trends that will shape the lodging industry and the technology choices you make over the next few years? Which ones are temporary and which ones point to long-term opportunities? Tchong will contextualize opportunities for hoteliers in today's highly digitized, accelerated society, and provide critical motivational insights that casual observers might miss.

3:05 - 4:30 pm
These hands-on interactive workshops give lodging executives a platform to discuss pressing business challenges and solutions in a roundtable setting. Offered concurrently, these workshop sessions will allow groups of approximately 30 operators the opportunity to work through the top-of-mind issues that are most important to them. The workshops will be driven by group discussion; teams of two moderators will help foster the exchange of ideas and will capture group feedback. Pre-set agendas will be further shaped during the workshops based on the needs and interests of the group. Operators may choose from one of three workshops:
WORKSHOP 1: Social Networking: Achieving Results & ROI
This workshop will feature a hands-on, interactive discussion among peers of how to best leverage social networking tools for tangible ROI. Separate out the hype, and get actionable ways for tapping into Facebook, iPhone apps, Twitter, etc.
Facilitator 1: Raman "RP" Rama, VP & Director of Technology & Telecommunications, JHM Hotels 
Facilitator 2: Mark McBeth, VP of IT North America, Starwood Hotels & Resorts
WORKSHOP 2: Tech Applications with "Wow" Factor
This workshop offers a platform for discussing sexy technology applications that deliver "wow" factor to guests. The focus is on creating unique experiences that differentiate a hotel brand and exceed guest expectations for personalized service.
Facilitator 1: Lisa Bauer, SVP of Hotel Operations, Royal Caribbean Cruises Ltd.
Facilitator 2: Bill Martin, CIO, Royal Caribbean Cruises Ltd.
WORKSHOP 3: Networking, DAS Systems & Bandwidth Management
This workshop will cover the major challenges hotels are facing in the networking space. Topics will include bandwidth management and load balancing, DAS systems, as well as a discussion of property-wide cellular network coverage.
Facilitator 1: Mike Uwe Dickersbach, Vice President of IT, Thayer Lodging Group 
Facilitator 2: Neil Schubert, Vice President, IT Strategy, Marriott International Inc.
6:00 - 7:30 pm


6:00 - 7:30 pm        Microsoft Visionary Award Dinner
Friday, April 23, 2010 / Closing Day
7:30 am - 12:30 pm Registration
7:30 - 8:15 am Continental Breakfast/ Exhibit Hall
8:15 - 8:20 am
Forum Honorary Chairperson: Scot Campbell, Sr. Vice President & CIO, MGM Mirage Inc.
8:20 - 9:10 am
"Tech Reality Check: Are Your IT Initiatives Really Impacting Guest Satisfaction & Your Bottom Line?"
Speaker: Scott Gibson, CIO & Sr. Vice President of Distribution and Strategic Services, Best Western International, Inc.
With IT budgets under tight control and the need for efficiency stronger than ever, hotel technologists must ensure that they're making technology a contributor to the bottom line. Critical to achieving this goal is using technology to meet guest needs at the exact right moment, in the right way. In this provocative keynote address, the CIO from Best Western International offers a tech reality check, asking tough questions about how, when, and where to best focus both current resources and innovation efforts.
9:15 - 10:05 am
"Television Revolution: New Content, Next-Gen Tech"
Speaker: Neil Schubert, Vice President, IT Strategy, Marriott International Inc.
This session will dive deep into one of the most critical in-room technologies: the television. With the rapid pace of hardware and content innovation, hotels are challenged to install systems that keep up with consumer demands. Join Marriott International's VP of IT Strategy for a session that explores: the limits of content possibilities; opportunities in IPTV and streaming content, and its impact on bandwidth; digital rights management; hardware innovations, and much more.
10:05 - 10:45 am


10:45 - 11:35 am
"Green Technology & Sustainability"
Speaker: Chuck Marratt, Vice President of Information Technology, MTM Luxury Lodging
MTM Luxury Lodging operates one of only two hotels in the U.S. yet to have obtained LEED-Platinum status, the top certification currently available to recognize sustainable businesses. In this session, the vice president of IT for MTM Luxury Lodging will discuss the role of technology in developing and operating a sustainable hotel from both a new-build and a retrofit perspective. From in-room systems, to property-wide sustainability, this session covers how to gain greater control over resource consumption and energy management, plus specific insights for obtaining LEED-status.
11:40 am - 12:30 pm
"Building Buy-In with CFOs: Property Owners & Developers"  
Moderator: Russell Dazzio, Co-Chairman, R&R Global Hospitality
  • Jim Kuthy, Vice President, Procurement and Capital Finance, Omni Hotels
  • Venky Rangachari, Chief Technology Officer, Wyndham Worldwide 
  • Cormac O'Modhrain, President, Hotel Management, CIM Group
  • Shawn K. Millbern, Sr. Vice President, The Robert Mayer Corporation  
Today's lodging executives are faced with what is arguably the most challenging financial period the hospitality industry has ever seen. Most new development is on hold, and spending is focused on items that are an absolute necessity. Technology executives, however, are charged with keeping their properties competitive among the industry and relevant to potential guests. How, then do tech executives justify spending for IT improvements? In this panel discussion, a cross-section of executives will discuss how to get support from owners, developers and CFOs for new technology initiatives in current market conditions, and will also offer insights for investments over the long-term.
12:35 pm 2010 Hotel Technology Forum Officially Concludes

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