SPEAKERS
| Keynote Speakers |
Terry Heckler
President |
Heckler Associates
|
Thursday, June 12, 2008
"BUILDING A WINNING BRAND" |
Alan Watts
SVP Operations |
Fuddruckers & Koo Koo Roo, Magic Restaurants
|
Friday, June 13, 2008
"OPERATIONS, MARKETING & IT SYNERGY" |
| Speaker |
Company |
Session |
Steve Brooks
Director of Mission Control |
Tumbleweed, Inc.
|
Thursday, June 12, 2008
"INNOVATION THROUGH TABLESIDE ORDERING & PAYMENT" |
Mike Curtis
VP Marketing |
Gordon Biersch Brewery Restaurant Group, Inc.
|
Thursday, June 12, 2008
"DIFFERENTIATING YOUR LOYALTY PROGRAM" |
Kate Feather
EVP People Engagement Practice |
PeopleMetrics
|
Thursday, June 12, 2008
"THE POWER OF INSIGHT: Research & Survey Strategies" |
Andy Howard
EVP Marketing, Purchasing and R&D |
Wingstop Restaurants
|
Thursday, June 12, 2008
"SERVING THE 'OFF-PREMISE' GUEST" |
Bob McDevitt
SVP Franchising |
Golden Corral
|
Thursday, June 12, 2008
"WORKFORCE OPTIMIZATION" |
William Mitchell
SVP Domestic Operations
|
Papa John's International, Inc.
|
Thursday, June 12, 2008
"SERVING THE 'OFF-PREMISE' GUEST" |
Rohit Verma
Associate Professor, Service Operations Management
|
Cornell University
|
Friday, June 13, 2008
"UNDERSTANDING CUSTOMER NEEDS: THE 2008 Customer Insights Report" |
|
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