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2008 Point of Service Summit

SPEAKERS
Keynote Speakers
Terry Heckler
President

 
Heckler Associates
Thursday, June 12, 2008
"BUILDING A WINNING BRAND"
Alan Watts
SVP Operations
Fuddruckers & Koo Koo Roo, Magic Restaurants
Friday, June 13, 2008
"OPERATIONS, MARKETING & IT SYNERGY"
Speaker Company Session
Steve Brooks
Director of Mission Control

 
Tumbleweed, Inc.
Thursday, June 12, 2008 
"INNOVATION THROUGH TABLESIDE ORDERING & PAYMENT"
Mike Curtis
VP Marketing
Gordon Biersch Brewery Restaurant Group, Inc.
Thursday, June 12, 2008 
"DIFFERENTIATING YOUR LOYALTY PROGRAM"
Kate Feather
EVP People Engagement Practice
PeopleMetrics
Thursday, June 12, 2008 
"THE POWER OF INSIGHT: Research & Survey Strategies"
Andy Howard
EVP Marketing, Purchasing and R&D
Wingstop Restaurants
Thursday, June 12, 2008
"SERVING THE 'OFF-PREMISE' GUEST"
Bob McDevitt
SVP Franchising
Golden Corral
Thursday, June 12, 2008
"WORKFORCE OPTIMIZATION"
William Mitchell
SVP Domestic Operations
Papa John's International, Inc.
 
Thursday, June 12, 2008
"SERVING THE 'OFF-PREMISE' GUEST"
Rohit Verma
Associate Professor, Service Operations Management
Cornell University
Friday, June 13, 2008
"UNDERSTANDING CUSTOMER NEEDS: THE 2008 Customer Insights Report"
SPONSORS