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2008 Point of Service Summit

AGENDA
Wednesday, June 11, 2008 / Arrival Day
3:00 - 7:00 pm Registration Open
6:00 - 7:00 pm Welcome Cocktail Reception
After 7:00 pm Sponsor Dinners
Thursday, June 12, 2008 / First Day of Sessions
7:30 am - 3:20 pm Registration Open
7:30 - 8:30 am Networking Breakfast
8:30 - 8:35 am

Opening Comments
8:35 - 9:20 am

Opening Keynote - "BUILDING A WINNING BRAND"
9:25 - 10:10 am

GENERAL SESSION #1 - "Workforce Optimization"
10:10 - 10:35 am Networking Coffee Break
10:35 - 11:20 am

GENERAL SESSION #2 - "Serving the "Off-Premise" Guest"
11:25 am - 12:10 pm

GENERAL SESSION #3 - "The Power of Insight: Research & Survey Strategies"
12:10 - 1:45 pm

NETWORKING LUNCHEON
 
1:45 - 2:30 pm

GENERAL SESSION #4 - "Innovation through Tableside Ordering & Payment "
2:35 - 3:20 pm

GENERAL SESSION #5 - "Differentiating Your Loyalty Program "
5:00 - 6:30 pm NETWORKING RECEPTION
6:30 pm Sponsor Events
Friday, June 13, 2008 / CLOSING DAY
7:30 - 11:25 am Registration Desk Open
7:30 - 8:45 am Networking Breakfast
8:45 - 9:30 am

DAY TWO KEYNOTE - "MARKETING IN A WEB 2.0 WORLD"
9:35 - 10:20 am

GENERAL SESSION #6 - "Secrets to Successful Self-Service"
10:20 - 10:40 am

Networking Coffee Break
10:40 - 11:25 am

CLOSING KEYNOTE - "Understanding Customer Needs: The 2008 Customer Insights Report "
11:25 am CLOSING COMMENTS
11:30 am 2008 HT Point of Service Summit Concludes
SPONSORS