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2008 Point of Service Summit

Entering its 3rd year, Hospitality Technology's Point of Service Summit will bring together more than 80 restaurant operations and marketing professionals for two days of networking, relationship building and insights from some of the world's leading restaurant executives and analysts. Topics covered will include:

  • Workforce Optimization
  • Serving the "Off Premise" Guest
  • Research & Survey Strategies
  • Tableside Ordering & Payment
  • Loyalty
  • Operations, Marketing & IT Synergy
  • Self-Service
  • 2008 Customer Insights Report

Held at the Roosevelt Hotel in New York City , the Point of Service Summit is designed to connect visionary leaders who understand the importance of building relationships as well as understanding customer needs and designing service and strategies to meet those needs.

Terry HecklerPresident
Heckler Associates
Terry Heckler has been involved in the start-ups of several now well-known restaurant brands, including Starbucks and Panera, which Terry and his firm named, developed brand graphics, and executed all first-phase marketing communications them and many more.  Terry will offer foundational brand-creation strategies, as well as ways to elevate a brand to "winning" status.
Alan WattsSVP Operations,
Fuddruckers & Koo Koo Roo, Magic Restaurants


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