Concurrent Sessions Set #1
1-A: Operations Track
Speaker: Steve Ellis - Sr. Manager/IT, Metromedia Restaurant Group
HT TECH FINDINGS PRESENTED BY: Lindsay Elkins , Assistant Editor, Hospitality Technology magazine
Increasingly, restaurant companies are relying on their broadband connections for sophisticated two-way communications with remote restaurant locations. Whether it is e-learning, real-time data, high-speed credit card authorization or access to the corporate intranet portal, both corporate-owned and franchised restaurants are recognizing that the network connection is the first and most important step.
1-B: Employee Track
"KEEPING YOUR BEST EMPLOYEES"
HT TECH FINDINGS PRESENTED BY: Andrew Gaffney, Group Publisher/Technology, Edgell Communications
Speaker: Jim Lux - VP of IT & Guest Relations, Bertucci's Corporation
Turnover is a constant for foodservice, but many restaurants have found that the best way to reduce turnover also helps boost better efficiency and improves scheduling. Companies with a holistic approach to employee management from hiring to scheduling and including human resources are keeping their best employees.
1-C: Guest Track
"GIFT CARDS & LOYALTY"
Moderator: Reid Paul - Editor-in-Chief, HT Magazine
Panelists: Matt Calabrese - Controller, Nicks Pizza & Pub; Alex Birnbaum - Senior Director of IT, Gordon Biersch Brewery Restaurant Group, Inc.; Eric Spitz - CEO, KnowFat!
HT TECH FINDINGS PRESENTED BY: Reid Paul , Editor-in-Chief, Hospitality Technology Magazine
It is far easier for a restaurant to keep a loyal customer than find a new one. This session offers a panel of operators, each of whom has a successful loyalty program that is boosting gift card sales and keeping guests happy and coming back for more.