Welcome Remarks

Opening Keynote Address
"DEPLOYING INTELLIGENCE AROUND THE GUEST"

Networking Coffee Break

GENERAL SESSION #2
"TRANSFORMING NETWORKS AND COMMUNICATIONS"

HTF Golf Outing. Click here for details.

Cocktail Reception

Lodging Leadership Dinner

Topic Table Breakfast

TT#1 New Approaches to In-Room Entertainment
TT#2 Systems Integration
TT#3 The Next Generation of Guests
TT#4 Self-Service
TT#5 Guest Intelligence
TT#6 New Approaches to In-Room Entertainment

Day 2 Opening Comments - Andrew Gaffney, Group Publisher/Technology, Edgell Communications

GENERAL SESSION #3
“SELF-SERVICE: STREAMLINING & PERSONALIZING THE GUEST EXPERIENCE”

Networking Coffee Break

GENERAL SESSION #4
"DIFFERENTIATING THE IN-ROOM EXPERIENCE"

GENERAL SESSION #5
“REAL-TIME DECISION MAKING”