2006 Point of Service Summit
Upcoming Events
Past Events
 
 

Overview
Agenda
Agenda At-a-Glance
Speakers
Hotel & Travel
Sponsorship

Agenda At-a-Glance

Wednesday, June 14, 2006 / Arrival Day
3:00 - 8:00 pm Registration Open
6:00 - 7:00 pm Welcome Cocktail Reception
After 7:00 pm Sponsor Dinners
Thursday, June 15, 2006 / First Day of Sessions
7:30 am - 3:15 pm Registration Open
7:30 - 8:30 am Networking Breakfast
8:30 - 9:10 am

Opening Comments: Lenore O'Meara

Opening Keynote:
THE EVOLUTION OF THE CUSTOMER EXPERIENCE

9:15 - 10:05 am

General Session #1 - EMPLOYEE OPTIMIZATION AT THE POINT OF SERVICE

10:05 - 10:35 am

Networking Coffee Break

10:35 - 11:15 am

General Session #2 - SPEED OF SERVICE

11:20 am - 12:10 pm

General Session #3 - OPTIMIZING GUEST INTELLIGENCE

12:10 - 1:45 pm

Topic Table Lunch

TT#1: Improving Speed of Service
TT#2: Getting To Know Your Guests
TT#3: New Service Models
 

1:45 - 2:25 pm

General Session #4 - BEST-CUSTOMER ACQUISITION

2:30 - 3:15 pm

Day One Closing Keynote (General Session #5)
NEW PAYMENT FRONTIERS

5:00 - 6:00 pm Networking Reception
6:00 on...

Sponsor Dinners

Friday, June 16, 2006 / Closing Day
7:45 - 11:15 am Registration Desk Open
7:45 - 8:45 am Networking Breakfast
8:45 - 9:35 am

General Session #6 - UNDERSTANDING THE GUEST'S EXPERIENCE

9:40 - 10:20 am

General Session #7 - DRIVING REVENUE AT THE SEAT

10:20 - 10:35 am

Networking Coffee Break

10:35 - 11:15 am

General Session #8 - INNOVATION IN SERVICE MODELS

11:15 am Closing Comments
2006 HT Point of Service Summit Concludes